We are sorry to hear you’re having issues. The best course of action is to check out BitMex’s support page. Here you will find a list of FAQ’s and troubleshooting steps. 

If your problem persists, we recommend you contact their support team. Either through the support page or by emailing: [email protected].

If you would like to check on the status of an individual transaction, we can recommend the Cardano Block Explorer. This is a useful tool that can be used to check transactions on the Cardano blockchain. All Ada transactions are publicly recorded. You can search and find details about any one of them. Information you will be able to see includes the amount of Ada sent, the public address of the sender, and the time and date of the transaction. 

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